FAQS

FREQUENTLY ASKED QUESTIONS

HOW DID YOU GET THE NAME KHAMILA LUNA?

Khamila Luna is a combination of my daughter’s name (Khamila) and my love for our beautiful mysterious moon (LUNA). Also, the fact that I was only able to work and create during the nighttime when Khamila is fast asleep.

 

CAN YOU MAKE CUSTOM PRODUCTS?

Khamila Luna does not offer custom option at this time. 

 

ARE KHAMILA LUNA PRODUCTS HYPOALLERGENIC?

KHamila Lina’s mission is to  create gentle bath and body essentials for the home. We choose ingredients with this mission in mind, and we hope that our customers with the most sensitive of skin will be delighted with our products. However, everyone’s skin is different, so we encourage you to see the ingredients in each product to determine which products are best for you!

 

DO YOU TEST ON ANIMALS?

Khamila Luna does not test on animals, only on our family and friends.

 

ARE YOUR PRODUCTS SOLD IN STORES?

Yes, Khamila Luna products can be purchased at The Little Shop On The Mile ( 

 

WHY DOES MY PRODUCT LOOK DIFFERENT?

All items are handmade in small batches so there will be differences in each product.  Also, items are filled by weight, not volume so fill lines may differ between products.  Lastly, product colors may change over time.

 

WHAT IS THE SHELF-LIFE ON THE PRODUCTS?

It is best to use all products within one year of purchase, with the exception of the Bath Salts and Soaking Salts which are best within 6 months of purchase.  All products are safe to use after one year. It is recommended that you store all your products in a cool, dark and dry place.

 

WHAT COLORANTS DO YOU USE?

All our colorants are skin-safe and can include micas, liquid colors, powders, pigments or natural colorants such as activated charcoal, madder root powder, spirulina powder, rose clay, indigo powder, etc.

 

CAN I CANCEL MY ORDER?

If you need to cancel your order, please email hello@khamilaluna.com within 24 hours as possible turnaround times can be very quick! Once an order leaves our hands, we are unable to cancel your order. 

 

 

A full list of ingredients is listed on each product's page and your product, once you receive it. Please be sure to read the ingredients list to ensure that  there are no ingredients you are sensitive or allergic to.  It's also recommended to do a test patch first.  If irritation occurs, please discontinue use. 

The statements and products on this website have not been evaluated by the FDA.  Khamila Luna products are not intended to diagnose, treat, cure, or prevent any disease.  Please consult your physician if you are pregnant or have a serious medical condition.  Do not ingest the products as they are for external use only.